Strategy for Improving the Effectiveness of Appointment System in Yariman Bakura Specialist Hospital Gusau, Zamfara State

Abstract

Appointment system is a method use for effective clinic preparation in such a way that, every patient is giving a specific date and time in order to see their attending physicians.  Appointment system encounter with a number of challenges such as queuing system causing a long waiting time as an inefficiency of healthcare delivery system. The study therefore investigated the Effectiveness of Appointment System (EAS) in Yariman Bakura Specialist Hospital Gusau, Zamfara State. Survey research design was adopted for the study. The population of this study was Health Information Management Personnel. A total enumeration was use for the study. A structured and validated checklist was used for data collection. Data were analyzed using descriptive and inferential statistics at 5% level of significance. Findings showed that effectiveness of the appointment system in Yariman Bakura Specialist are rated positive, but equipment used are to be considered for future improvement of appointment system at the hospital. The study concluded that human efforts and procedural efficiencies are rated positively, but equipment use, remain significantly weak and negative. The study recommends that, there is need for management and government to provide the hospital with adequate materials use for effective appointment system.